Return and Refund Policy

  1. Cancellation rights &Right to return goods: if for any reason you like to cancel your order, it is your right and this occasion would be in 2 cases: Before dispatching order:If you cancel your order before dispatching order, you will be charge for our restocking warehouse charges of fix fee of £30. After dispatching order: If you cancel the order after dispatching order, you will charge for delivery charges (Both Pick up & Return cost) plus to restocking warehouse charges £300 per pallet.
  2. Returns of faulty goods: in case your shipped goods have been damaged, you have a right to return it and we will dispatch replaced and the same products. We accept returns upon receipt of the customer’s ‘faulty report’. ‘Faulty Report’ needs to be sent to sale@guidobis.co.uk, with details of the problem and an evidence of faults, by evidence we mean images/pictures of faulty goods as was delivered to you. Please note that simply returning the goods to us may result in rejected refund if we are not able to establish the condition of goods being delivered to yourselves, and to condition of the goods returned to us. All our shipping is insured by the shipping operator. Thus, it is important for us to establish whether faults appeared in our premises before being dispatched or whether the goods were damaged during the shipment. Upon acceptance of your ‘faulty report’, we will dispatch your replacement goods within our terms and conditions.
  3. Failed deliveries: we use a courier service for the majority of our dispatches. If collection is not made the goods will be returned to us at a charge that will be passed on to you. Keeping the above in mind please do not arrange delivery to a location where you will not be able to accept it. Deliveries must be signed for; failed deliveries incur charges of £300 per pallet.
    The Customer is responsible for ensuring that they provide the Company with full and accurate delivery details. The Company will not be liable for any mis-delivery arising out of incorrect information provided.

    The Customer must be available to sign for and unload the delivery. Deliveries must be signed for by someone aged 18 or over.

    In the event of a failure to accept any delivery by the Customer, otherwise than by reason of the Company’s fault or by reason of Force Majeure, the Price and any Additional Charges shall immediately become due for invoice and the Company shall be entitled to store the Goods until actual delivery and charge the Customer for the reasonable costs of storage (including insurance), the Goods being held at the Customer’s risk.

    The evidence that the order has been delivered to Buyers is dispatching parcels to Delivery Company or Courier Service.

  4. Warranty and Liability: The warranty is subject to the legal regulations of the UK. If the object of sale has a defect, we can remedy the defect or replace the object. In the event that the remedial measures or the replacement delivery fail, you shall be entitled to rescind the contract or to demand a price reduction. Unless expressly provided in these Terms, all warranties conditions or other terms implied by statute or common law is excluded to the fullest extent permitted by law. The Company makes no warranty as the fitness of the Goods for any particular purpose even if that purpose is stated in the Customer’s Order. The Customer must satisfy themselves as to the fitness of the Goods for the purpose for which they are intended. Where any valid claim in respect of the Goods is made by the Customer the Company shall be entitled to replace or repair the Goods (or the part in question) free of charge or, at the Company’s sole discretion, refund to the Customer the Price of the Goods (or a proportionate part of the Price), the Company shall have no further liability to the Customer.
    Seller does not exclude or limit its Liability for: Supply of a defective Product, to the extent that it is not possible to exclude or limit its Liability under Part I of the Consumer Protection Act 1987; or any other Liability which cannot be excluded or limited by applicable law.

    Subject to the above Clause, Seller shall not have any Liability in respect of any (a) indirect or consequential losses, damages, costs or expenses; (b) loss of actual or anticipated profits; (c) loss of contracts; (d) loss of use of money; (e) loss of anticipated savings; (f) loss of revenue; (g) loss of goodwill; (h) loss of reputation; (i) loss of business; (j) loss of operation time; (k) loss of opportunity; or (l) loss of, damage to or corruption of, data; whether or not such losses were reasonably foreseeable or Seller or its representatives had been advised of the possibility of the losses being incurred. For the avoidance of doubt, (b) to (l) apply whether the losses are direct, indirect, consequential or otherwise.

    Seller shall not have any Liability for loss of or obvious damage to Products in transit or on delivery to the point of delivery unless Buyer informs the carrier immediately and Seller within 5 days, and in any event notifies Seller in writing within 7 days: after the expected date of delivery or receipt that it has not received the Products; or after receipt that the Products are damaged.

    No warranty conditions or other terms as to quality, quantity or fitness for any purpose of the goods delivered under this contract with the Company is given or accepted. In any event the liability of the Company shall not exceed the total contract price.